by Bobby Anderson, Staff Writer

With a lifetime in resident care Kara Bolino knows that no matter what, people always come first.
That’s why the Executive Director at Heritage Point of Oklahoma City is so proud her memory impairment community serves as a resource for families 24 hours a day, seven days a week, 365 days a year.
Most recently, Heritage Point has created a response team that allows for families to move residents in 24 hours a day if a crisis arises.
“We’re really good at making things happen if they need to,” Bolino said. “Any type of emergency situation we’re able to pull together and help families out. We have a nurse who is really flexible and more than willing to go and do an immediate assessment.”
“We can be here in the evening or at night for them. It’s important to be flexible. If we’re only here 9 to 5 how does that help anybody in a crisis?”
The ability to respond to patients’ changing needs – whether they be emergent or day-to-day – has always been the philosophy from President and Owner Kip Pammenter and Vice President of Operations David Thompson.
Pammenter created the original Heritage Point community in Overland Park, Kansas years ago, changing the way memory care was delivered and benchmarked.
PERSONAL APPROACH
Heritage Point was designed after that Overland Park community and is a sister residence to Heritage Point Tulsa.
When Pammenter talks about residents he uses their first names.
The president of a company that specializes in Alzheimer’s and memory care knows that’s the only way you can truly make a difference in someone’s life. Getting to know each and every client and meeting them where they are, is the hallmark of Pammenter’s successful approach to person-centered care.
Dealing with the effects of Alzheimer’s disease and trying to understand available care options can be extremely challenging for families. That’s why Pammenter designed Heritage Point to work with families to envision a better way to live with Alzheimer’s disease and other dementia related impairments.
Pammenter wants to truly reinvent Alzheimer’s care and what life should be like for seniors with cognitive challenges. The focus is on each individual resident; knowing who they are and what they love to do…and then finding activities that have meaning and purpose.
Heritage Point offers a smaller, home environment that promotes dignity, respect and love. A dedicated team of experienced and caring staff understands the importance of developing close personal relationships with residents and becomes an extended part of your family.
The philosophy is that everything starts with the idea that every individual is a whole person – regardless of their level of dementia – with many different backgrounds, abilities, interests, beliefs, preferences, and needs.
“Every day is different to be honest and I think that’s a good thing,” Bolino said. “All of our residents function different daily. Every day is something new. The residents dictate the day and that’s a big thing we focus on. We want everyone to be their own individual self and do what they normally do and us work around them.”
The belief at Heritage Point is that each resident deserves to be understood and should be encouraged to be involved, to whatever extent possible, in participating in their care.
There’s a value and respect for residents’ innate right to have choices everyday and strive to provide opportunities for life activities that not only have meaning and purpose, but also promote independence and choice.
To that end, each home has a homemaker that is dedicated to creating an atmosphere that encourages and inspires resident participation in dynamic activities program.
A key part of taking a person-centered approach to care is embracing an interactive process that focuses on building personal relationships between each resident, their family, medical professionals, and care staff.
The goal is to create a collaborative partnership among everyone involved that ultimately enhances each resident’s daily life experiences.
In each home, everything is guided first by the question, “What is the right thing to do for the resident?”
That begins with a comprehensive sit-down meeting with families and Heritage Point managers and caregivers.
From dietary to housekeeping to nursing each member sits down with families ready to ask and answer any and all questions to make sure residents feel at home.
“It’s critical,” Bolino said. “I think the families need to be able to come to you with whatever. Our entire management team sits down with families and tries to get to know residents on a personal level and their family so we can provide the care we’re talking about.”

What do you hope the new year has in store for you? Cleveland County Habitat for Humanity

Health, health and more good health. Eileen Checorski

For Habitat I want us to build three houses and complete five mortgages. Tambra Gowin

That I don’t lose my sanity along the way. Susan Pearson

To deepen my relationship with Habitat through raising money to build more homes. Andrea Marler

by Mary Waller

In many cultures the tree is a symbol of life, of a fresh start, of good health or a bright future. For these reasons, the tree has become a central figure for Cancer Treatment Centers of America (CTCA) and its 22nd annual Celebrate Life event which honors cancer survivors for their personal triumphs over cancer, five years after first receiving treatment at the Tulsa hospital. To honor these survivors, the hospital plants a tree through the Arbor Day Foundation in their name.
This year, almost 50 cancer celebrants made the trip to Tulsa for event at CTCA in northeastern Oklahoma. The honorees journeyed from all over the country – from Colorado to Florida. Many brought friends with their relatives, surrounding themselves with the caregivers, prayer warriors, best friends, spouses, parents, children and grandchildren who had been with them each step of their treatment and recovery. During the uplifting event, CTCA nurses, doctors, administrators, staff, and of course family, cheered as each name was called and as white doves were released.
Reaching the five-year survival mark is a huge milestone for most patients who have experienced the cancer journey. And not just for the patients and family, but also for the hospital’s team members, especially the nurses. The special celebration is a time for many nurses to see patients once more for who they have cared, counseled, served and often come to know incredibly well.
“We are all always thrilled to share this special and uplifting day in our patients’ lives,” said Tammi Holden, chief nursing officer and vice president of oncology patient services at CTCA in Tulsa on behalf of the staff. “When a patient comes to our hospital, our entire team – from medical oncologists and registered nurses to physical therapists and licensed dietitians – works together with the individual and their caregivers toward the goal of not just surviving, but thriving.
“This event is an important tradition that commemorates their incredible story and every single new day they enjoy,” added Holden. And for every survivor, CTCA commits to planting a tree in their honor.
In addition to returning to Tulsa for the event, the Celebrate Life honorees are given the opportunity to add their names on brass leaves to the “Tree of Life” in the hospital’s entrance. In addition, an Interactive Survivor Tree, which includes a kiosk and large electronic wall screen near the lobby fireplace, allows visitors to select a specific person’s leaf and hear more about their cancer story. After participating in activities such as a group photo opportunity, “Camp Thrive Survivorship Fair,” and a luncheon, many survivors often seek out a beloved nurse, favorite doctor or special staff member for a hug or to introduce them to a family member.
This year CTCA celebrated 27 years in Tulsa serving, caring for, treating and helping patients. Over the years, the hospital has recognized more than 1,500 Celebrate Life five-year survivors and this year added a second “Tree of Life” in the hospital’s gallery to hold all of the honoree’s names.
Holden added, “The forest continues to grow, and that’s a good thing!”

Photography and Text by Terry “Travels with Terry” Zinn t4z@aol.com

Colorado offers many tourist areas. Two are the college town of Ft Collins and the mountain town and gate way to Rocky Mountain National Park, Estes park. Both offer a staggering amount of dining options and shopping experiences, sure to test your endurance.
For lunch in Ft Collins, the Mainline, 125 South College Avenue, is in an upscale modern renovated industrial building offering a diverse selection of food choices with courteous wait staff. Located in old town on its main street, is popular and validates its reputation.
The Perennial Gardener and Sense of Place, at 154 N College street, offers seasonal décor and specialty items. While the store is packed to the rafters with tempting objects, don’t miss the outdoors back yard with a choice of garden sculptures. Nature inspired gifts include scented candles, wall art, jewelry and even unique pajamas. In their own season, holiday items and ornaments abound. While strolling the town don’t miss the old town square and the candy store, Rocket Fizz.
When shopping on College, on Ft. Collin’s main street, be sure and drop into the Rocky Mountain Olive Oil Company (www.RockyMountainOliveOil.com) where you can sample many different Olive Oil infusions, and a few hole olives. I was looking for gourmet blue cheese stuffed olives for Martinis.
I found my olive search at Flat Top Mountain Trading Company, (145 East Elkhorn, 970-480-1445) in Estes Park, Colorado. The Olives are very large and the cheese as pungent as you cold want. Of course you’ll need to visit Estes Park and its main street filled with a variety of gift and food shops.
While in Estes Park be sure and visit the tasting room at Dancing Pines Distillery (www.DancingPines Distillery.com). Their Colorado Crafted Vodka is distilled from grapes 6 times in a column still with snow melt water from the Rockies. The Vodka has a faint hint of grape and is a truly unique vodka, just the kind of specialty you seek as a delectable souvenir. For a tasting of 6 of their liquor concoctions you can get a cocktail made to your specifications. You can choose from the Campfire Mule, of Ginger Beer with a choice of spirits, Chai Manhattan, of Bourbon and Black Walnut with Cherry Orange, among others. The tasting room offers comfortable seating and an elevated view of the shops below a mountain backdrop.
Visitors are encourage to take the Elkhorn Express Trolley located a the Visitor Center, 691 N, St. Vrain Ave, conveniently located next to the new parking structure. The trolley can make stops at Bond Park, The Ore Cart Rock Shop, West Park Center, the Trading Post, Barlow Plaza and the Grubsteak Restaurant. For availability and times check out; www.estes.org/shuttles.
Twin Owls Steakhouse, near downtown Estes Park on MacGregor Avenue is a natural choice for a mountain log cabin environment. Of course the food selections are numerous and the quality top notch, from prime rib, seafood to trout. Musical entertainment might be engaged on your evening experience. Our wait staffer, Sergei, was Russian charming and efficient. Reservations recommended. (970-586-8113) For overnight lodgings you may want to investigate the nearby Black Canyon Inn.
A trip to this area would not be complete without a stay or short visit to the iconic and historic Stanley Hotel. This hillside white visage is credited with inspiring Steven Kings’, “The Shining,” and tours of the property are available even if you can’t book an overnight stay. As with many famous and upscale hotels, a visit to their restaurant or bar can satiate your need of your atmospheric hunger. The Whiskey Bar offers quality beverages as well as you can order food, as the restaurant proper has limited hours. In coming years a maze, just recently planted in front of the hotel, will grow and offer an old world experience.
This is just a small sampling of two cities which you can explore when visiting Colorado.
For more on Estes Park visit, www.EstesPark100.com
For more on Fort Collins visit, www.visitftcollins.com

Mr. Terry Zinn – Travel Editor
Past President: International Food Wine and Travel Writers Association
http://realtraveladventures.com/author/zin

by Bobby Anderson, Staff Writer

Linda Ardray worked in health care for more than 30 years.
Approaching retirement after working as an MRI tech, Ardray wondered what she would do with the rest of her life.
She knew she had a lot of free time ahead of her. And she didn’t have any big plans to travel the globe.
Sitting at home all day didn’t seem too appealing either.
“My dad was an accountant and he always said you have to start your own business, that’s the only way you’re going to make it,” she said with a laugh.
So she took a deep long look at where her passions lied.
Turns out they were lying at her feet under the kitchen table.
“My dog is my kid and I wanted to get her really good food,” Ardray said of the beginning of her business plan. “I went online to see what I really needed to look for.”
She went to one of the big box stores for pets. Up and down the aisles she went, eventually leaving without what she was looking for.
“That’s why I thought we needed this in Moore,” she said. “I like that I’m right here and that I’m a little neighborhood store.
That’s how The Dusty Paw was born.
Just east of the Cleveland County Health Department’s Moore location, The Dusty Paw serves pet owners looking to make informed decisions about what they feed their animals.
“Unfortunately, the pet food industry is not very transparent,” she said. “There’s groups out there trying to change legislation on the wording of pet food. Instead of pet food a lot of it is pet feed.
“Once I started this store and really delved into it I thought ‘Oh, my God.’”
She noticed immediate changes from both her dog and her cat when she switched their food to one with purer ingredients.
A reduction in shedding was one of the first benefits.
Ardray has a miniature Australian Shepherd. Now 13, her dog still acts like a pup.
“She just runs circles in the backyard,” Ardray said. “When I changed her over I saw the biggest difference.”
Getting up every morning to go to work and then coming home at night, Ardray discovered that after 30 years she didn’t truly know the community she lived in.
Now, every day is an opportunity to bond with someone new.
“The customers are happy when they come in. The dogs are happy when they come in,” she said. “I’ve made a lot of friends here.”
She opened The Dusty Paw in February 2016, shifting from health care to entrepreneur.
“I had more time when I had a job,” she said, only half joking. “But it’s been fun. It’s been very rewarding.
And some things still remain the same. She’s still taking care of people on a daily basis.
Owning a business has allowed her to express her creative side. Often people come to The Dusty Paw in search of quality pet food but they fall in love with Ardray’s hand-made vests and leashes.
Pets are welcome to browse with their owners and most often leave with either a new treat, toy or article of clothing.
“I want them to know that they can come in here and if I can’t answer their questions about nutrition I’ll find out,” she said. “I have a nutritionist I can call for answers. I just want it to feel welcome here, not just a store.”
Ardray remains active in the community, raising funds for various causes, most of them animal related. In December she’s offering an opportunity for owners to bring their pets for photos with Santa. All proceeds benefit the Moore Animal Shelter.
She has a drop box for Pet Food Pantry, which currently serves over 8,000 lbs of dry food & over 2,500 cans of wet food each month to cats and dogs belonging to the homeless, elderly and veterans in Oklahoma.
The pantry also gets her expired food.
With Blake Shelton playing on the radio in the background, Ardray describes herself as a “wanna-be country girl.”
Her down-to-earth demeanor makes it easy for people to ask for advice. She’s researched the ins and outs of all things pet food related.
She warns customers to make sure they know where their food is sourced from.
“You can put Made in the USA on something and it can still be sourced from overseas,” she said.
You can be sure Ardray knows where everything in her store is coming from.
It’s now her passion in life.

By Darlene Franklin

God’s love never fails. At all. We can’t climb over, dig under or detour around His love. It fills every crook of the known and the unknown.  (Ephesians 3:19, Romans 8:39, NIV))God’s love never fails. At all. We can’t climb over, dig under or detour around His love. It fills every crook of the known and the unknown.  (Ephesians 3:19, Romans 8:39, NIV))However, our experience with His care works more like a magic trick. Imagine a heaven-sized jug filled with milk-colored love:An empty cup sits next to thefull container of God’s love.God’s no-matter-what love showers creation nature with times, seasons, and beauty. His written word shouts it in glorious prose. We read about babies held in the arms of barren women, of David dancing before the ark on the way to Jerusalem. The Living Word, Jesus, spelled it out in flesh, demonstrating how we should love one another.I feel more like Helen Keller, who lived in a void absent of sight, sound, or speech. She said, “I cried because I had no shoes until I saw a man who had no feet.” I don’t recognize its abundance until I see someone in greater need. We refuse the provided cup but instead use a self-made cone, which fails.God protected the Israelites for forty years. He provided for every need, but they still didn’t believe in His faithfulness When a spring didn’t appear to quench their thirst, they begged for Moses’s help. He fashioned a drinking cup of his own design when he struck the rock with his staff. Because He didn’t speak to the rock as God had instructed, the Lord was greatly displeased. For reasons I confess I don’t completely understand, God denied him entrance into the promised land. My daughter had Borderline Personality Disorder (BPD). I described the experience as traveling through a black hole that ate my flesh and spat out dry bones. BPD couldn’t be healed, but a person with the illness could adapt, survive, and even thrive. Whether we suffer from some form of short-term mental illness, a disorder, or just the highs and lows of life, many people have experienced a dark place. We seek God, begging for His love, and instead it seems like He is hiding. (Isaiah 64:7)Push the magic another step in your imagination: Suppose both the cup and the jug appear empty.Like the milk in the magic trick, God’s love hasn’t disappeared. But sometimes it’s invisible to the human eye. Roman philosopher Seneca pointed out that every new beginning comes from other beginning’s end. Joseph understood that. He became Pharaoh’s second-in-command only after he had been both a slave and a prisoner. Only after I accept the fact that no amount of effort can make my sixty-year-old body do the work of a young adult does the murk that’s been hiding God’s glory wash away. God rubs His hands together. “I’ve been waiting for you to join Me. Let go and watch Me go to work.”Light-bulb inventor Thomas Edison is famous for saying he found 10,000 ways that didn’t work.  Failure to see God’s love doesn’t mean it’s not there.Back to the full jug and empty cup.Milk is poured into the glass so that milk appears in both the jug and the cup.Ebenezer Scrooge’s cup was worse than empty. Generations have celebrated the transformation of the king of “bah humbug” to the man who vowed to honor Christmas in his heart.During my Bible college years, I wrote a term paper on God’s love. I had no idea how necessary the verses, theories and patterns I uncovered would be throughout my life.My cup has appeared empty many times. * Studied piano for twelve years before being told I wasn’t good enough. * Married for life-divorced after twelve years.* Trained for missionary service-kicked out of two churches.I thought I reached rock bottom when my son was taken from the home as a teenager. Instead, God’s love pulsed within that my frozen core and kept me going when I felt hopeless. Those years trained me for my daughter’s death. I felt numb, but not unloved. Love poured over me through the gifts of countless friends from around the world. When I couldn’t see God’s care in my drinking cup, He kept me alive and healed me.The promise is no illusion. God’s love is real, and it will never fail.Even if it took me 10,000 tries for me to see His brilliance.

SYNERGY HomeCare provides hope and help to seniors and their families

by Traci Chapman

Kassem always knew she had a calling to serve – it was a calling that became a beacon of light for seniors and their families who needed help.
“Caring for people and providing hospitality are my natural passions, and part of my culture is to care for seniors,” Kassem said.
Kassem’s passion lit the beacon that became SYNERGY HomeCare, a flame that began to burn in 2011.
It was in 2011 Kassem graduated with an MBA from University of Central Oklahoma. That graduation marked a turning point for her – Kassem said she saw a void when it came to compassionate senior care and was determined to do something about it.
Kassem had a unique approach – fusing her drive to care for people with her love for hospitality, she did extensive research on senior care franchises. When she found SYNERGY, Kassem knew exactly where she was meant to be, she said.
“My heart just connected with the mission and values of SYNERGY HomeCare,” she said.
Kassem’s philosophy quickly took hold, spurring growth for the local franchise. Today, Kassem’s SYNERGY operation includes two offices – the original in Edmond and a second location, opened in December 2016 in Norman – employing 10 staff members and more than 100 caregivers. The company has a 5-mile service area and also provides referrals to clients in other locales, Kassem said.
“Although the metro area is geographically widespread, the small-town culture naturally evolved into relationships extending southward down the Interstae-35 corridor, allowing SYNERGY to begin penetrating the Moore/Norman market,” Kassem said.
While about five percent of Kassem’s caregivers provide live-in care, most do not, offering services to clients that take anywhere from an hour and up to 24 hours, at any given time, she said. Those caregivers tend to a myriad of needs, from the most personal – like bathing and dressing, feeding, dealing with incontinence and other issues – to companionship, coordinating outside appointments and services, meal planning and preparation, transportation, light housekeeping and running errands.
Those, of course, are necessities and things seniors need assistance with every day. But, there is so much more to it – and, that’s where post-hospitalization care comes in, Kassem said.
“It’s difficult for anyone to come home after a hospital stay, but for seniors it can be much more challenging – they might suffer from memory loss, their health depends on remembering and following hospital discharge instructions, keeping follow-up doctor’s appointments and other matters,” she said. “They also face trying to take care of day-to-day tasks while they’re recuperating.”
According to the Agency for Healthcare Research and Quality, almost a quarter of seniors hospitalized are readmitted within 30 days of discharge, many times for conditions unrelated to the initial illness or injury. That’s one reason why SYNERGY moves beyond daily assistance, with coworkers providing medical and emotional issue care, including care management, recovery assistance, difficult behavior management and more. Caregivers provide help, and hope, not only to senior clients, but may also provide relief for family members who need respite from taking care of a loved one, Kassem said. It’s assistance that can mean all the difference to everyone involved, she said.
All Kassem SYNERGY caregivers are employees, not contract labor – something somewhat unusual in the senior home care industry, and management is always a phone call away, including on-staff supervising registered nurses, she said. Care assessments are always provided on a complimentary basis, Kassem said.
Veterans are an integral part of SYNERGY’s mission – in fact, she said the organization is one of the largest veteran home care providers in the state.
“Veterans call us directly, and we can even help get them through the paperwork process,” Kassem said. “At times we work with the VA Center in Norman and with the Dale K. Graham Foundation in Norman.”
As SYNERGY continues to grow, Kassem said she hopes to provide even more services, including expanding a program started in 2017 – Dine & Discuss, an event hosted at SYNERGY’s Edmond location, which also served as an Alzheimer’s Association fundraiser.
“We partnered with the Alzheimer’s Association, where we provided complimentary dinner and two free hours of respite care while the topic was discussed,” she said. “The topics change each month, and the speaker also varies – we hope to create the same opportunity to the public going into 2018, but working towards creating a calendar of speakers further in advance and promoting it more so the word is spread.”

More information is available by calling or reviewing SYNERGY HomeCare’s websites, both for its Edmond and Norman locations:
SYNERGY HomeCare Edmond
13720 N Bryant Ave
Edmond, Oklahoma 73013
405-254-3046
www.synergyhomecareedmond.com
SYNERGY HomeCareNorman
1272 N Interstate Drive
Norman, Oklahoma 73072
405-701-0791
www.synergyhomecarenorman.com

by Traci Chapman
Staff Writer

As Russell-Murray Hospice prepares to commemorate its 30th year in business, those associated with it are celebrating a new home and new levels of care to those who need it most.
“It’s appropriate we are here today, holding our board of directors and annual advisory board meeting, in our new building,” RMH Executive Director – and the organization’s first RN – Vicki Myers said. “It’s peaceful, it’s efficient, it’s just perfect for everything, and if Russell-Murray is here for 30 more years, this building is perfect for us.”
Myers made her remarks during the Nov. 15 annual meeting of the two boards at Russell-Murray’s new home, located at 2001 Park View Drive in El Reno. The new building, recently purchased by the longtime hospice care organization, is more than triple the space of its previous offices, located in historic downtown El Reno, Myers said.
“As we’ve grown, the staff really has had to try to work in a situation that just wasn’t feasible,” she said. “They were just crammed in with each other, and while everyone handled it very well, it just wasn’t working the way we wanted it to.”
That meant when a former medical office building located adjacent to Mercy Hospital El Reno came on the market, the organization jumped at it. The space meant not only plenty of room for a growing staff, but also room to grow and a more prominent location, headquartered not only near the hospital, but also other medical providers. That’s good news for the staff, but also for Russell-Murray’s patients, said Melodie Duff, RN, patient care coordinator. As RMH closes out the year and heads into 2018 – its 30th anniversary – Duff said staff and those associated with its success have a lot to be proud of, including 4,440 patients who have been treated and cared for by the organization’s nurses and caregivers.
“We currently have patients from infants days old to patients over 100,” Duff said. “We serve without care about their ability to pay, and we’re always there for them, no matter what.”
That’s something unique in Oklahoma hospice – and elsewhere – Russell-Murray Clinical Supervisor Missy Ellard said.
“If a patient qualifies and desires hospice care, we do not turn patients away based on their reimbursement status,” she said. “Many hospices, even not for profit hospices, have a ‘quota’ of non-reimbursable patients and will decline patients if they don’t have a payer source – RMH has never done that.”
That assistance totaled about $400,000 last year, Administrator Christina Ketter said. With $3.8 million in revenues and a $2.6 million payroll, Russell-Murray saw a jump in helping those who could not afford it.
“It might be younger people who lost their job and didn’t have insurance and, of course, the seniors who might not have access to Medicare or something like that,” Ketter said. “To me, our charity care, the way we look at our patients and how we treatment them shows what kind of an organization, what kind of people we are.” Russell-Murray’s approach has worked – from its roots as a small El Reno hospice care provider to an organization with offices also located in Kingfisher, Weatherford and Oklahoma City. In October, those sites combined served 118 patients through the work of 25 full-time RNs and LPNs, as well as several per diem PRN nurses, across RMH’s four offices.
“We serve approximately 75-mile radius surrounding each of the four offices,” Myers said. Even before the move, Russell-Murray was working to expand its services, not only to patients, but also their families. In March, the organization celebrated the opening of the Virginia E. Olds Resource Library, coordinated originally by Carol Russell Davis and Evan Davis and Vicky Joyner. When RMH began looking at moving, Carol Davis undertook the transfer of the library’s books to the new site, while Sue Pennington-Unsell is director of bereavement. Named for retired University of Oklahoma School of Social Work professor and longtime Russell-Murray counselor Virginia Olds, the library is unique among hospice organizations, Myers said – and is something that can help not only patients and their families, but also nurses who deal daily with end-of-life care and the emotional toll it can take. “We wanted to accumulate information related to social issues involved in bereavement, emotional and psychological resources, coping with these kinds of illnesses and more,” Myers said. “It’s important to remember that the patient isn’t the only person who suffers through an end-of-life illness – it’s incredibly difficult and stressful for their family, their friends and their caregivers.”
Those caregivers are the backbone of Russell-Murray’s nearly 30-year success, and they make those who work with them proud every day, Duff said.
“I can’t tell you how many thank you cards and calls we get, talking about how our staff treats their patients, and particularly those who can’t afford it,” she said. “We hear all the time that our nurses never judge and are always there to do everything they possibly can do – and that’s an accomplishment in itself.”