The Oklahoma Insurance Department (OID) recovered more than $3 million for policyholders in 2017. The money was paid out to Oklahomans who had claim disputes with their insurance company.
“Oklahomans have the right to expect their insurance company to uphold the agreement made in their policy,” Insurance Commissioner John D. Doak said. “I am very proud of our Consumer Assistance Division for its work to recover this money and their daily dedication to educate and help all Oklahomans with insurance issues.”
OID’s Consumer Assistance/Claims Division processes and investigates all complaints lodged by the public against insurance companies. The division opened 6,220 files in 2017. In that year, employees also answered more than 16,000 phone calls. The money recovered for last year totaled $3,326,828.16.
“Our department’s mission is to protect consumers by making sure insurance companies are following all laws and regulations,” said Lydia Shirley, Assistant Commissioner of the Consumer Assistance/Claims Division. “We are here to make sure Oklahomans are getting the coverage they were promised.”
Oklahomans who believe their insurance claim has not been handled properly are encouraged to call the Consumer Assistance Division at 800-522-0071.
The Oklahoma Insurance Department, an agency of the State of Oklahoma, is responsible for the education and protection of the insurance-buying public and for oversight of the insurance industry in the state.

Accel at Crystal Park to offer BCBS and Humana options

In a move that increases health care insurance options and manages cost for consumers, StoneGate Senior Living, LLC, an award-winning full spectrum senior care and housing facility, announces new in-network insurance provider agreements with Blue Cross Blue Shield and Humana for Accel at Crystal Park. Accel at Crystal Park is a skilled nursing care and rehabilitative facility serving the Oklahoma market, and its newest agreements join existing contracts with Medicare Advantage, the Health Insurance Marketplace, Tricare military health benefits plan and the Oklahoma government employee’s health plan.
“Our commitment at Accel at Crystal Park is to ensure the highest standard in patient care and rehabilitation, and access to in-network insurance providers is a critical part of this effort,” says Tamara Meadows, RN-BC, StoneGate Senior Living Divisional Director of Clinical Operations, Oklahoma. “We are proud to add Blue Cross Blue Shield and Humana to our in-network insurance options, and offer expanded choice and cost management to our patients.”
The new in-network insurance provider agreements with Blue Cross Blue Shield and Humana for Accel at Crystal Park will allow admittance for short-term, inpatient therapies and skilled nursing with lower, in-network copays, deductibles, & annual out-of-pocket expenses.
The Blue Cross Blue Shield contract agreement was effective as of December 1, 2017, and the Humana agreement took effect February 1, 2018.
For more information, visit: http://accelcrystalpark.com.
Accel at Crystal Park opened in February 2017, and features 59 private transitional care suites designed for patients recovering from an acute care event. Accel delivers modern amenities and technology, with a rehabilitation gym offering modern equipment and technologies that help patients complete post-acute rehabilitation as quickly as possible and return to their lifestyle. Learn more: http://accelcrystalpark.com/

Free program offers help for those recovering from loss of loved ones

INTEGRIS Hospice will sponsor three identical community grief workshops facilitated by Reverend Bob Willis, B.A., Theology.
Each free-of-charge session is open to the public. Attendees must register for only one session, in advance. Call the INTEGRIS HealthLine to enroll, 405-951-2277. Space is limited.
Willis will sculpt a broken heart from clay as he shares helpful grief information. Content will cover normal grief responses, myths about grief, honoring relationships and healthy expressions of grief.
A short break during each session is offered for networking and resource gathering. Session 1 – Thursday, March 8, 2018, Time – 6 to 8 p.m., INTEGRIS Cancer Institute, 5911 W. Memorial Road, Oklahoma City, OK 73142, Conference Rooms D and E southwest entrance. Session 2 – Tuesday, March 13, 2018, Time – 6 to 8 p.m., INTEGRIS Cancer Institute, 5911 W. Memorial Road, Oklahoma City, OK 73142, Conference Rooms D and E southwest entrance. Session 3 – Thursday, March 15, 2018, Time – 6 to 8 p.m., INTEGRIS Cancer Institute, 5911 W. Memorial Road, Oklahoma City, OK 73142, Conference Rooms D and E southwest entrance.
Willis served as a hospice bereavement coordinator for 17 years and has authored two books: The Ultimate Caregiver and A Guide for Grievers.