Always improving: INTEGRIS Baptist Medical Center receives 2016 Women’s Choice Award

by Jason Chandler, Staff Writer

INTEGRIS Baptist Medical Center has earned the recognition of the 2016 Women’s Choice Award, says Keith Stephens, RN, administrative director for quality at INTEGRIS Baptist Medical Center in Oklahoma City. This distinction honors INTEGRIS Baptist Medical Center as being one of the best hospitals in the United States for patient safety. Two basic components including patient safety indicators and prevention indicators were integral to the process, he said.
“I think it helps validate our efforts for patient safety and high quality health care,” Stephens said.
This distinction recognizes an outstanding interdisciplinary role of health care throughout the hospital, said Harry Wetz, respiratory therapist, patient safety officer and director of quality.
“I would say it’s the culture that we have here. One infection is too many,” said Keri Bayer, RN, administrative director for quality. “And so any patient that walks through our doors, we want to ensure we are doing the right care, providing it in a standard way. And we have a lot of processes in place to ensure we allow our nurses to provide care in the easiest way possible with evidence based guidelines.”
Bayer said she is honored to work at INTEGRIS Baptist Medical Center. It is the only organization she has worked for as a nurse and the only one she intends to serve. Her dedication flows from the set of values INTEGRIS has throughout its system. The personalized care is evidence based offering the highest levels of care.
“Every patient that comes here deserves that,” she said regardless of gender.
The hospital encompasses a highly trained interdisciplinary team of physicians, nurses and colleagues. All of the staff maintains annual training to maintain its competency. It has put in place standardized work flows of product, documentation and strict operating procedures to prevent infections. Outcomes are monitored closely for infection and safety.
“We hold each other accountable if we see a variation in that practice. The expectation is that we hold our peers accountable,” Bayer said.
They strive to understand if there is a break in the process how INTEGRIS Baptist Medical Center as an organization allowed the break to occur, Bayer said.
“We correct it,” she continued. “And we share that information and just continue to get better as we move forward.”
Gwen Harrington, RN, infection prevention coordinator, said they are engaged at all levels to identify what needs to be improved.
“We have great involvement in ownership from not only the patient care staff. That means not the leaders. That is the bedside staff nurses,” Harrington said. “They are doing the work every day.”
The shared knowledge among the staff helps to engage leadership effectively and the medical staff. Improvement opportunities from the physicians’ points of view are integrated into the best standards of care. Three physicians representing different services will attend meetings when discussing general processes. They are involved in solving the problems with the patient care staff.
“I think that is one of the things that we are getting better and better at to drive some of the outcomes that we have,” Harrington said.
There are always new products and equipment to blend into new processes with variations, Harrington said. Cleaning and disinfection of equipment to prevent associated infection is standardized. The process is ongoing.
“Just in the last six months we’ve updated education and competencies with training not only internally, but with our vendors and our suppliers,” Harrington said. “We bring in those people from those companies, the clinical experts and equipment manufacturers to give us the manufacturers instructions for use of equipment to help us drive those outcomes and prevent occurrences.”
Monitoring looks at compliance with the practices and cleaning and disinfection in order to maintain quality of care, Bayer said.
“It’s truly every person that works at INTEGRIS that is honored, not just our clinical staff,” Bayer said. “It takes everyone to make it happen.”
Wetz said the bedside nurses strive every day to exceed what is expected of them. This attitude lends well to patient satisfaction, he said.
“When a patient is sick. It’s a very difficult time for them,” Wetz said. “Their understanding of what’s going on is heavily weighed on the communication level of the bedside caregiver. That directly effects satisfaction.”

Sunbeam Family Services and the Oklahoma Institute for Child Advocacy (OICA) recently appointed eight-year-old Justin Evers as Oklahoma’s first Kid Governor.
Justin, a second grader at John Rex Charter Elementary School, was one of 19 children ages 7-11 who submitted videos for the “Vote 4 Kids” campaign led by Sunbeam and OICA. Kid Governor’s term begins April 2016 and will end in November at the 2016 Oklahoma Kids Count Conference.
During Justin’s term, he will address issues affecting the well-being of Oklahoma’s children such as foster care, childhood poverty, early childhood education and mental health.
Justin says he wants Oklahomans to pay attention to issues that affect the state’s children, specifically foster care. His parents, Lindel and Shannon Evers, are foster parents and the video he submitted to be considered as a candidate addressed the need for more families to join the effort.
“I think it’s great that I’ll have a chance to be the first Kid Governor of Oklahoma,” Justin said. “I want kids to know what’s happening in our state.”
Justin’s first public appearance will be at Sunbeam’s Shine a Light fundraising gala on April 7 at the Chevy Bricktown Events Center at 6:30 p.m. Learn more at www.shinealightokc.org.

by Bobby Anderson
Staff Writer

Richie Splitt’s kids attended All Saints Catholic School, just a stone’s throw away from the Norman Regional Healthplex.
He’s watched as the Norman Regional Health System has solidified itself over the past 70 years as the provider of choice for Norman and Cleveland County residents alike.
And just a couple weeks into his new role as the health system’s interim President and CEO, Splitt couldn’t be happier leading one of Oklahoma’s few remaining independent hospitals as it continues to evolve.
Norman’s second largest employer, only behind the University of Oklahoma, the Norman Regional Health System has undeniably woven itself into the fabric of Norman.
Splitt points to the health system’s employees as the reason behind its successes, growth and the community’s confidence in the level of care it provides.
“It’s our people,” Splitt said. “We can build beautiful buildings and bring in the latest technology and it matters not if we don’t have the staff who can operate it and make it function to the best of its ability and more than that relate to our patients and provide to them that reassurance and confidence and quality of care they expect.”
“It’s our people who set us apart from everybody else.”
Since May 2013, Splitt has served as the Chief Administrative Officer of the HealthPlex Hospital and Norman Regional Moore.
He has led the rebuilding efforts of the new Moore facility and established the EMSSTAT ambulance service in the community. Splitt has also been instrumental in the expansion of patient care services on the HealthPlex campus
“Richie will provide the continuity of leadership and organizational stability that Norman Regional staff and physicians require in order to continue providing exceptional care for our communities,” Authority Board Chair, Tom Clote said. “Splitt will provide strategic direction and work collaboratively with leadership, physicians and staff to ensure system initiatives continue, as well as future growth and development opportunities.”
Splitt took on the additional duties after former President and CEO David Whitaker left after 17 years.
“My main focus today is the same it was the day before any of this transpired and it’s our people,” Splitt said. “As leaders we’re called to provide a vision and a direction and reassurance and confidence and trust. I was doing that before and in this position it’s even more critical.”
The gains the health system has amassed are even more impressive considering the system operates as an independent entity and one of a shrinking number of municipal hospitals left in the state.
“I’m just one person in this process and I’m extremely humbled by this opportunity,” Splitt said. “It’s a great responsibility I’ve been given and I take that very seriously. I know as a single person I will fail without the help of the team and people around me.”
Splitt will soon engage Norman Regional staff with a series of town hall meetings.
“I’m attempting to provide information in a way they can have a better understanding about who I am and what I see for our organization through their eyes, their work and their healing hands,” Splitt said. “I would like to get affirmation … and I want to serve alongside them in the movement forward.”
Over the past 70 years, Norman Regional Health Systemhas grown to become a multi-campus system that serves healthcare needs throughout south central Oklahoma.
NRHS is operated by Norman Regional Hospital Authority, a public trust, which serves the public interests and functions as a political subdivision of the State of Oklahoma.
The acute-care facility on the Porter Avenue Campus is licensed for 324 beds and offers a full range of services.
The new HealthPlex campus at Interstate 35 and Tecumseh Road, licensed for 136 beds, features Cardiovascular Services, Spine and Orthopedic Surgery, and Women’s and Children’s Services.
On May 20, 2013 a tornado struck Moore Medical Center destroying the building. In May the new Norman Regional Moore emergency department will open to serve the emergent needs of Moore and south Oklahoma City.
Asked him if the continued confidence the hospital receives from the community ever surprises him and Splitt doesn’t miss a beat.
“I say no because I’ve been part of this community for many years of my life,” Splitt said. “I’ve known about this system for quite some time and have always admired it from afar until I joined it and became part of it.
“This is a very loyal community, a very proud community and they want what we want and that’s the best. They want the best for themselves and their loved ones and we want to provide the best possible care for them.”

What’s the best piece of advice you’ve ever received? Emerald Square Assisted Living

Just to be patient. Evelyn Swingle

Salvation, which I received probably 30 years ago. Les England

I remember my dad telling me I’d better save some of that money for a rainy day because I might need it. Joan Masilon

From my dad who told me make a man the kind of hand he can’t be without and you’ll always have a job. Jack Allee

An Oklahoma hero

The Oklahoma Insurance Department is mourning the loss of Jon Hansen. The dedicated public servant died after a battle with cancer.
“Oklahoma lost a great man today,” said Oklahoma Insurance Commissioner John D. Doak. “Jon spent his life serving others and doing everything in his power to make communities safer. In the wake of the Oklahoma City bombing, Jon comforted the entire country and became a symbol of our state’s strength, courage and resiliency. I was deeply honored to call him a friend. Jon will be truly missed.”
Hansen rose to the rank of Assistant Chief with the Oklahoma City Fire Department and retired after 27 years of service. He served on the Incident Management team during the 1995 Murrah building bombing. In addition to those responsibilities, he also served as the media point of contact. Hansen also helped in the aftermath of the Moore tornadoes, the World Trade Center bombing and Hurricanes Charley, Ivan and Katrina.
Most recently, Hansen served as the Executive Director of the Oklahoma Council on Firefighter Training. It was in this position that Hansen worked alongside the Oklahoma Insurance Department’s Insurance Services Office (ISO) program. Hansen helped train rural firefighters in order for their department to get a better ISO rating. An improved rating could lead to lower insurance premiums for homeowners.

Dear Savvy Senior, I’m approaching 65 and am interested in a Medicare Advantage plan to cover my health care and medications. What tips can you provide to help me pick a plan? Medicare Shopper

Dear Shopper,
Medicare Advantage plans have become increasingly popular among retirees over the past 10 years, as more than 30 percent of Medicare participants are now enrolled in an Advantage plan. Here are some tips and tools to help you pick a plan that fits your needs.
First, let’s start with a quick review. Medicare Advantage plans (also known as Medicare Part C) are government approved health plans sold by private insurance companies that you can choose in place of original Medicare. The vast majority of Advantage plans are managed-care policies such as HMOs or PPOs that require you to get your care within a network of doctors.
If you join an Advantage plan, the plan will provide all of your Part A (hospital insurance) and Part B (medical insurance) coverage. Some plans even offer extra benefits like vision, dental and hearing, and most plans include Part D prescription drug coverage too.
You also need to know that the monthly premiums for many Advantage plans are cheaper than if you got original Medicare, plus a separate Part D drug plan and a Medigap policy, but their deductibles and co-pays are usually higher. That makes these plans better suited for healthier retirees.
How to Pick
To help you pick a plan, a good first step is to call the office managers of the doctors you use and find out which Advantage plans they accept, and which ones they recommend. Then go to the Medicare Plan Finder tool at Medicare.gov/find-a-plan and type in your ZIP code or your personal information to compare health plans with drug coverage in your area.
This tool also provides a five-star rating system that evaluates each plan based on past customer satisfaction and quality of care the plan delivers. When comparing, here are some key points to consider:
Total costs: Look at the plan’s entire pricing package, not just the premiums and deductibles. Compare the maximum out-of-pocket costs plus the copays and coinsurance charged for doctor office visits, hospital stays, visits to specialists, prescription drugs and other medical services. This is important because if you choose an Advantage plan, you’re not allowed to purchase a Medigap policy, which means you’ll be responsible for paying these expenses out of your own pocket.
Drug coverage: Check the plan’s formulary – the list of prescription drugs covered – to be sure all the medications you take are covered without excessive co-pays or requirements that you try less expensive drugs first.
Dental, vision and hearing: Some Advantage plans come with dental, vision and hearing benefits, but are often limited. Get the details on what exactly is covered.
Coverage while traveling: Most Advantage plans limit you to using in-network doctors only within a service area or geographic region, so find out what’s covered if you need medical care when you’re away from home.
Out-of-network coverage: Check to see what’s covered if you want to see a specialist in a hospital that is not in a plan’s network. You can get a list of doctors and hospitals that take part in a plan on the plan’s website.
Retiree benefits: If you have employer-based retiree health coverage, be sure you speak with the benefits manager, because signing up for Medicare Advantage may void your coverage.
How to Enroll
Once you’ve selected a plan you can enroll either on the Medicare.gov website, over the phone at 1-800-MEDICARE, directly with your chosen plan or through an insurance broker.
If you need some help choosing a plan contact your State Health Insurance Assistance Program (SHIP) at Shiptacenter.org. Also see the HealthMetrix Research Cost Share Report at MedicareNewsWatch.com that lists the best Advantage plans based on health status.
Send your senior questions to: Savvy Senior, P.O. Box 5443, Norman, OK 73070, or visit SavvySenior.org. Jim Miller is a contributor to the NBC Today show and author of “The Savvy Senior” book.