Story and photos by Darl DeVault, Contributing Editor

Imagine having to choose between paying your electric bill or paying for your life-sustaining medications or food. For many seniors living on a fixed income, that is a difficult reality.
The price of medications continues soaring — over the last decade, research shows many of the top-selling, brand name medications have increased more than 50-percent, with more than half of them doubling in price, that’s according to the National Library of Medicine.
The cost of medications alone can leave them facing difficult choices every month.
“We never want a patient to have to make that decision of am I going to eat this week, am I going to have air conditioning this week, or am I going to pay for that blood pressure medication,” said Justin Henson, a nurse practitioner at Valir PACE in Oklahoma City.
September is National PACE Awareness Month. PACE stands for Program of All Inclusive Care for the Elderly. It is an approach that aims to bundle. It is a relatively new model of care that is gaining momentum across the United States. Valir is one of the first to implement the model in Oklahoma
The goal is to help more seniors, who otherwise would require nursing home care, continue to live independently in their own homes. It does that by bundling their medications, meals, transportation, physician visits, and therapy needs under one umbrella care plan, that also provides opportunities to socialize and be a part of the community.
The results are impressive – reducing hospitalizations and improving quality of life.
PACE participants, like Nick Felix, say the program has helped them to enjoy the life, despite the issues that come with aging. For Felix, heart issues top that list.
“My heart fibrillates whenever it wants to. It’s like dancing a Cha-Cha to a Waltz. You know you’re not in sync at all,” said Felix, a 90-year-old former dance teacher and movie choreographer, who still enjoys dancing at his favorite studio.
Henson has worked closely with Felix, helping him manage his health and medications to stay healthy and active.
“He’s had a very complicated cardiac history,” Henson said. “But he is a guy who will wake up every single morning doing his push-ups. He loves to go out and walk, he loves to go dancing every week.”
Managing the challenges of a complicated regimen of medications without the worry of cost is one aspect of PACE Felix likes best.
“Well, it’s lifesaving. I mean you’re talking about my heart medicine, my joint medicine, I’ve got all kinds of arthritic conditions — and they tell me when to take it, what to take and how much to take,” he remarked.
Medications are packaged and labeled for each day, and time of day for each participant and
Valir PACE provides those medications — helping eliminate the financial pressure off of rising drug costs for seniors.
“We do get a lot of patients who want to join our services and we note as they’re coming onto services that they have been without their medications for three months, four months,” Henson said. “Diving into why they have been without these medications, often it is they’re trying to pay for electricity or they’re trying to pay for food.”
Henson added ensuring seniors have their medications and take them as correctly can lead to better health outcomes and a better quality of life.
“If you have a medical condition, even if it’s a small medical condition, but it’s not treated, it can grow into a large medical condition,” he said. “Taking medications as prescribed, when prescribed is going to be the best way to keep you as healthy as possible, and as young as possible as long as possible.”
Valir PACE is located at 721 NW 6th Street in the heart of downtown and has just opened an Alternative Care setting at 2411 Main Street in Choctaw, expanding services to seniors living in that more rural part of the metro. To learn more, visit ValirPACE.org or the National PACE Association at NPAonline.org.

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Story by Joyce Clark, Executive Director – Saint Ann Retirement Center

When asked what is the most significant thing that makes an elder feel loved and included in the Thanksgiving & Christmas season, most people say they desire to spend time with family. Residents of Saint Ann Independent Living were asked for ideas to help make holidays for seniors more joyful and festive. Most replies indicated seniors simply want to spend time with loved ones doing just about anything. Ideas for activities families and seniors can do together are outlined below.

THINGS TO DO TOGETHER TO BRIGHTEN HOLIDAY SEASON FOR YOUR ELDER LOVED ONES

• Attend a Christmas ballet or theatre show
• Hold a virtual get-together using Facetime, Zoom, Skype, or Google Meet
• For those who have difficulty getting around or need personal assistance, hire an aide to transport & assist her at a family event.
• Play Dirty Santa or other games
• Take a drive to view Christmas lights
• Enjoy a spa day
• Write Christmas cards
• Include the elder in meal & event planning
• Cook favorite items in a festive setting
• Assist with gift wrapping
• Help decorate the senior’s home. Also, help take down & store decorations.
• Go gift shopping with a stop for brunch
• Play holiday music & sit by a fire while visiting
• Assemble a holiday or family photo album or scrapbook
• Bake cookies
• Make holiday cards or crafts
• Watch Christmas or home movies
• Create a cookbook with recipes from all family members
• Organize old photographs & share memories about them
• If it is difficult for the senior to get out of the home, take a small festive family party to her residence.
• Attend church or Mass on Christmas Eve or Christmas Day
• Go caroling or have a sing-along
• Help the senior primp for a special event or get ready together. Manicure nails, style hair, do makeup, trim long hair in nose, ear, or eyebrows, and get dressed in fancy clothes. The senior may need to rest before going to an event or some primping could be done in advance.

Saint Ann Independent Living residents agreed it is wonderful to have people stop by for a visit all year and not just during the holidays. Folks who are hard of hearing prefer personal visits over telephone calls or video chat. The residents also suggested some gift ideas for seniors:

GIFT IDEAS FOR YOUR FAVORITE SENIOR

• Help out by shopping, running errands, picking up gifts, mailing package or cards
• Arrange for a beautician or masseuse to go to the senior’s home
• Postage stamps
• Cup holder for walker or wheelchair
• Gift card for a local grocery store, restaurant, favorite brand, Walmart, coffee, manicure, etc…
• Crossword, Sudoku or jigsaw puzzles
• Basket of fruit, snacks, or groceries
• Latest book from a favorite author
• Night lights or motion sensor lights for hallway, bedroom, bathroom
• Coupon redeemable for running errands a few times a year
• Note offering to do chores around the house
• Monthly subscription for a gift box, flowers, or magazine
• Warm & snuggly throw
• Bidet
• Easy-to-use mobile phone or tablet that can be used to video chat
• Smart picture frame that allows people to upload pics, video call, or send notes
• Amazon Echo with voice calling
• Custom photo puzzle or calendar
• Medical alert system
• Memory foam or gel seat cushion
• Adaptive devises like a long handled shoe horn
• Large print playing cards
• Succulents
• Shari’s Berries
• Bird feeder & seed
• Wall mounted magnifying mirror
• Fall-resistant slippers
• Wine
• Assortment of birthday & greeting cards with stamps

Another suggestion is to simplify traditions and routines to reduce stress and accommodate the elder’s physical or mental needs. Sometimes it is more about the people and simple things than celebrating exactly as done in previous years.

Holidays can be particularly sad for some folks. Pictures or memories may bring up tears or grief. This can be a healthy way to release normal feelings and should not be shamed. Share a safe space to remember and celebrate lost loved ones.

Joyce Clark is the Campus Director of Saint Ann Retirement Center, which offers independent and assisted living. She says watching people regain their strength, balance, and health is one of her team’s greatest rewards.

Clark encourages people to be extra careful at home getting in and out of the bathtub, where many people tend to fall. Call Lisa at Saint Ann Retirement Center, (405) 721-0747 Ext #322, if you would like more tips and helpful information. https://www.saintannretirementcenter.com/

By Nick Thomas

Story and photos by Bobby Anderson, Staff Writer

This winter is about to be a little warmer for a few homeless four-legged friends thanks to Chuck Musgrave and the Salvation Army of Central Oklahoma.
Musgrave helped cut the ribbon on the Army’s new dog shelter recently just as the temperatures began to fall.
Musgrave first learned of the project at his Edmond Rotary Club meeting a while back.
The Salvation Army was making a presentation on the variety of services the group offered to Oklahomans.
It wasn’t until after the meeting when he approached a Salvation Army member and asked a question that he got involved.
“I asked them ‘what do you really need? What is it that’s not in your budget that you really need,’” Musgrave recalled. “They explained to me that this was really a pretty vital project of the services that needed to be provided and the people that needed to be served.
“It interested me.”
Salvation Army Advisory Board Chairman Ryan Frace grew up with a father who was a veterinarian. He understands the bond that exists between people and animals and this project was a reminder of that.
“This is an extension of the Salvation Army’s reach here in Central Oklahoma to help individuals and to help their families as well,” Frace said. “I’m honored today to welcome you to the opening of this new kennel for guests that are staying at the shelter that also need support for their family member which happens to be a four-legged family member.”
Every Thursday night a group of Salvation Army volunteers drives into sections of OKC reaching out to the homeless population through Night Watch to serve with compassion, and provide food, blankets, clothing, or toiletries.
Frace has been on those missions and noticed something each time out.
“I know how important pets are in everybody’s lives,” Frace said. “We would go out and it was so prevalent how often people would have an animal with them as a companion as protection and they would make the choice to stay on the streets – sometimes in extremely harsh, inclement weather and dangerous environments to stay with their pets rather than have nowhere for the pet to go and them to come into a shelter.”
Frace said the Salvation Army is breaking new ground in terms of solving the issue that so many face when it comes to deciding between their safety and the safety of their pets.
The shelter itself is fully plumbed with heating and cooling allowing dogs to safely avoid inclement weather less than 100 yards from where their humans will be staying for the night.
Musgrave already was familiar with the Salvation Army and the good it does. He’s routinely worked with the Buck$ 4 Bikes program where the Women’s Auxiliary and its community partners work to raise funds to provide a bike to every child who asks for one during The Salvation Army’s Angel Tree Program.
Oklahoma Bicycle Society generously donates a new bike helmet for each bike. Last Christmas, Buck$ 4 Bikes was able to provide 594 Christmas wishes to Angel Tree children who requested bikes.
Musgrave is now retired but formerly served as president of Sunbelt Industries, a recycler of aluminum oxide abrasives.
“The thing that called to me was the real need was there but nobody had the capacity to meet the need and the Salvation Army was trying to step up,” said Musgrave, a lifelong dog owner. “The thing about doing business with the Salvation Army is you know the money is not going to be wasted and is going to be meeting the critical needs of people. That makes it a real safe place to participate.”
Musgrave also works with the local Pet Food Pantry so the pet connection was natural for him.
“What I learned at the Pantry was there are people that will feed their pets rather than feed themselves,” he said. “When you think about when you’re alone and don’t have a community support system then your pet is your support system. They think of them like their brother, their sister, or their baby and they’re not going to leave them out.”
Approximately 30 million Americans receive assistance from the Salvation Army each year through a range of social services including outreach to the elderly and ill.
The Salvation Army uses 82 cents of every dollar donated to support those services in 5,000 communities nationwide.

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Photography and Text by Terry “Travels with Terry” Zinn t4z@aol.com

As the years pass on and our stamina decreases, it’s comforting to relive our past travels through memories sparked by a movie. This happens to me more and more these days, as our mobility and stamina restraints keep us from physical traveling. Since physical travel is out of the question, why not time travel: back to our personal travel memories?
This confirms Reality Bites, especially as we get older and our reach exceeds our grasps. We want to do things that just aren’t reality. This past year I scheduled travel with tours and air with hotel reservations and cruises, I had to cancel when I faced up to reality of my senior status. The mind and wishes were willing but the reality of the plans coming to pass was just not feasible. I canceled my trips on a cruise to Norway to see the Fords and explore Edinburgh Scotland, a NYC Broadway show tour and even a family gathering in North Carolina. As those proposed dates have past, I was not too disappointed in them not happening as I weighed it against my comfort level and realization of my bodily restraints. Not saying I am an invalid but I do have mobility and stamina issues. Thus movies on TV is not just a substitute but a pat on the back of all the places I once visited.
When I see a movie with a familiar destination there is a personal connection with memories. Seeing the replaying of the TV series North and South filmed a great deal in South Carolina brings back the enchanting morning spent at the Oak Tree lined avenue of the Boone Hall Plantation. I did have to sneak past the closed gate and drive half way up the road so I could try and make a photo or two of this iconic Southern Plantation locale. I did and seeing my photo brings all the sensory feelings back to life.
Other Southern Plantations have been checked off my bucket list a couple of times. New Orleans is rife with the opportunity to visit Plantations such as Houmas House (Hush Hush Sweet Charlotte) and Oak Alley (Interview with a Vampire) and the French Quarter as well. Visiting theses filmed locations might be considered top locations of my life as well. After many day visits to Oak Alley I booked a cabin on the grounds which afforded me the opportunity to linger under its avenue of oaks after the house tours were over and tourists left. Again I fulfilled a quest to make it a special photography event. At midnight I forced myself to leave my cabin and walk the couple of blocks to the alley of oaks tempting a visit of ghost or vampire. And while none came, it still was a haunting experience.
Prime on my early travel bucket list was Egypt when in 1980 I made that trip down the Nile, (Death on the Nile) along with Abu Simbel, the Pyramids and other ancient ruins. Seeing those locals in the movie brought back my visits and a reality the movie magic could not deliver. In the movie the guests were whisked to Karnak, Abu Simbel, and the Pyramids all in one day, which of course is not physically possible today no less in the 1920 period of the movie. It moved the plot along but having been there the foible of the movie time line was obvious. I wonder how many other movie viewers were as knowledgeable?
Having toured many of the French Chateaus, (Dangerous Liaisons, The Serpent Queen) the external vistas of the movies bring back my tours. So glad I usually add on a couple of free days on to exotic locales is never a regrettable. While the exterior architecture and gardens remain of various chateaus the interiors are usually nothing to see except empty rooms, remembering that the French Revolution stripped away furniture and art. Still roaming the grounds is worth the traveling effort, that is when you are young and able to wander.
The entire city of Savannah (Midnight in the Garden of Good and Evil -book and movie) is not to be missed in your travels. The elegant town squares surrounded by period houses, including the Mercer House, present an atmosphere like no other. On more one my travels there I was fortunate to meet a few of the real life characters from the book. The time I was there there were tours of the Mercer House where I visited with the Sister of the books protagonist. The unique moss draped Bonaventure Cemetery out side of town, offers a perfect atmosphere so right to accompany the story. You can even find the story’s antagonist Danny Hansford, resting in his grave in the adjacent cemetery.
Movie hotels are another memory jog when you can say I visited or stayed there once: The Plaza,( The Way we Were, Home Alone and others) the Waldorf Astoria, Broadway and Lincoln Center, or on the Mexican or French Riviera, or Rio, or Mt Kenya Safari club Africa, or Monument Valley (featured in so many John Ford westerns).
When you have physically been there, seeing them again in movies, is a real definition of Arm Chair Travel. While the wander lust can still tempt me, I feel comforted that I made the most of my youth travel experiences over the last forty years, and pleased I do not have to now face the challenges of travel. Keep making travel memories and be thankful and cherish the ones completed.

Mr. Terry Zinn – Travel Editor
Past President: International Food Wine and Travel Writers Association
3110 N.W. 15 Street – Oklahoma City, OK 73107
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www.martinitravels.com

Story by Bobby Anderson, Staff Writer

Five or six Saturdays each fall, some 86,000 fans invade Gaylord Family Oklahoma Memorial Stadium to watch the University of Oklahoma play football.
For a few hours, the surge of humanity encapsulated inside the Palace on the Prairie becomes Oklahoma’s seventh largest population.
And from dehydration to cardiac arrest, Norman Regional Health System nurses, techs, paramedics, and other employees team up to provide care inside the Gomer Jones Coronary Care Unit.
For the record, Gaylord Family Stadium can seat up to 86,112, making it the 23rd largest stadium in the world, the 13th largest college stadium in the United States, and the second largest in the Big 12 Conference, behind Darrell K Royal–Texas Memorial Stadium.
Norman physician Dr. Harold Belknap established the Gomer Jones Coronary Care Unit within the Gaylord Family-Oklahoma Memorial Stadium in 1971 and continued as acting chief until 2003.
All fans who come through the door can get help for free.
“I feel like on game day, the stadium is the safest place to be in town,” Norman Regional Health System physician Dr. Patrick Cody once said.
Stephanie Gehrke, RN, emergency nurse manager, has directed the clinic for five years now.
“I thought it was a great concept because I know the clinic has been around for quite a while,” she said of coming into her role. “It’s a great service for the fans. Some of them get to head back out to the game after we get them fixed up.”
Beginning three-and-a-half hours prior to each home contest, the clinic is typically staffed by emergency department nurses, techs along with an attending ED doc, two residents, and two medical students.
Six to seven teams are gathered to operate cooling zones, which come in handy early in the season when temperatures inside the stadium can easily reach more than 100 degrees.
Runners rotate between the zones to check stock and see if anything is needed.
EMSSTAT bike medics stationed throughout the stadium can get to your seat in about two minutes, and each of those medics can handle a cardiac arrest by themselves with the equipment on their bike.
Employees within the health system are invited to sign up each year.
“It can be anyone from a unit secretary to EVS (environmental services) – anyone that is interested in going,” she said.
Gehrke said the clinic sees a bulk of heat and alcohol-related complaints from fans including falls and lacerations.
The clinic has seen heart attacks, strokes, and cardiac arrests “basically anything and everything.”
“It’s so dependent on the time of the day and the temperature,” Gehrke said. “Night games are usually better in terms of heat-related things but we could end up with … more intoxication-related complaints.”
Gehrke said if you want to stay in the stands and out of the clinic on game days follow a few simple rules.
“The biggest thing is hydrate, hydrate, hydrate, and come prepared to continue drinking water,” she said. “A lot of people do drink water before they come in and kind of forget to keep drinking it during the game and sit out there and bake in that sun.”
Comfortable shoes are a must
“Heels and flip-flops probably aren’t the most appropriate thing for a crowded stadium because they trip over the stairs and lose your balance,” she said.
Inside the clinic, personnel initiate “a lot of IVs” for fluids and give nausea medicine.
“For the clinic, we want to try to get them seen but also get them back to the game if appropriate,” she said. “We kind of push those fluids in them, make sure they can stand up and walk and drink fluids without getting sick. The majority of our job in the clinic really all revolves around hydrating people for the most part.
“The majority of the people we never see again.”
The hospital also has volunteer stretcher teams composed of young adults from local schools who might be interested in the medical field.
“They are stationed throughout the stadium so if someone were to pass out or fall they are able to put them on their stretcher and get them into the clinic,” Gehrke said. “Like Dr. Cody said it probably is one of the safest places. If you’re injured you’re going to get pretty quick care.”
Gehrke said the first game of the season saw 115 calls throughout the stadium and 54 patients were seen in the clinic.
For more information about Norman Regional Health System click here:
https://www.normanregional.com/careers

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Dear Savvy Senior, Can you recommend any services that can help my elderly mother with her financial chores? My dad always used to handle the bill paying and paperwork, but he passed away last year, and mom struggles to keep on top of things. And I don’t live close enough to help her on a regular basis. — Concerned Daughter

Dear Concerned,
It sounds like your mom could use a good daily money manager (or DMM). These are financial savvy professionals that can help older adults who have difficulty managing their own day to day personal financial affairs.
The types of services they provide typically includes paying bills, maintaining financial records, balancing checkbooks and negotiating with creditors. DMMs can also prepare checks for clients to sign, help older people organize bank and financial records, prepare and deliver bank deposits, gather and organize documents for tax returns, help decipher medical bills, and review bank statements in order to detect potential financial abuse or fraud.
Where to Find DMMs
Depending on where your mom lives, DMM services may be available through private non-profit elder assistance organizations or government agencies. These agencies often use volunteers to provide basic DMM tasks, such as bill paying at no cost. To find out if this is available in your mom’s area contact her Area Aging Agency. Visit ElderCare.acl.gov or call 800-677-1116 for contact information.
In addition to the non-profit DMMs, an increasing number of individuals and private for-profit companies have started offering DMM services for a fee. Cost for these services varies by region but it often ranges between $25 and $100 per hour. Most clients need approximately four hours of services per month, but this too varies according to the complexity of the person’s financial situation.
The best place to look for a professional DMM in your mom’s area is through the American Association of Daily Money Managers (AADMM.com), which offers an online directory that lets you search by ZIP code. All the pros listed there have signed the group’s code of ethics. Some have passed a certification exam to earn the designation of Certified Daily Money Manager.
Before hiring a daily money manager, however, get references from two or more of their clients and check them. Also, find out what they charge and what type of insurance coverage they have. Keep in mind that neither federal nor state governments regulate the DMM industry, so there is little oversight of these services. So before turning over your mom’s bills, make certain it’s someone you can trust.
One other highly rated bill-paying service you should know about that’s specifically designed for older adults and caregivers is SilverBills (SilverBills.com). Available nationwide, this is a secure concierge bill management service that will manage your mom’s bills and pay them on her behalf, on-time and correctly, for a flat fee of $50 per month.
If you opt for this service, your mom will be paired with an account manager who will communicate and work with her over the phone, or through email, text or mail (her preference) – no computer is required. SilverBills also reviews all bills for errors and fraud and provides monthly statements showing the date, amount and manner of each payment.
Send your senior questions to: Savvy Senior, P.O. Box 5443, Norman, OK 73070, or visit SavvySenior.org. Jim Miller is a contributor to the NBC Today show and author of “The Savvy Senior” book.

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Courtesy Naval History and Heritage Command

USS Oklahoma, a 27,500-ton Nevada class battleship, was built at Camden, New Jersey. She was commissioned in May 1916 and generally operated in the Atlantic over the next five years. In mid-1918, Oklahoma went to European waters to help protect convoys. Late in that year and in June 1919 she escorted President Wilson during his voyages to and from France. In 1921, the battleship moved to the Pacific, visiting the west coast of South America prior to joining the Pacific Fleet. During most of the rest of the decade, Oklahoma served with the Battle Fleet during its many exercises, drills and Fleet Problems. She participated in the Fleet’s trans-Pacific cruise to Australia and New Zealand in mid-1925. In the summer of 1927, she transported Naval Academy Midshipmen from the east to the west coast during their annual training cruise.
Oklahoma was modernized at the Philadelphia Navy Yard in 1927-29, emerging with a greatly altered appearance and notably improved battleworthiness. After brief service with the Scouting Fleet, she returned to the Pacific in mid-1930, and renewed her participation in the Battle Fleet’s activities. In July 1936, Oklahoma was sent to Europe to help evacuate U.S. citizens and others during the Spanish Civil War. She rejoined the Battle Fleet in the Pacific later in the year.
In 1940, Oklahoma’s base was shifted from the U.S. west coast to Pearl Harbor, Hawaii. She was at Pearl Harbor when the Japanese attacked on 7 December 1941. Moored outboard of USS Maryland (BB-46), she was hit by a great number of Japanese Type 91 aerial torpedoes. With her port side torn open over much of its length, Oklahoma rapidly rolled over and sank to the harbor bottom, with the loss of over 400 of her crew. Many of the men trapped in her upturned hull were cut free through the intense efforts of Sailors and civilian Navy Yard employees.
During 1943, Oklahoma was the subject of a massive salvage undertaking, involving turning her upright, patching her damages and refloating her. She was drydocked late in the year to be stripped of guns and other equipment and repaired sufficiently to make her relatively watertight. Too old and badly damaged to be worth returning to service, Oklahoma was formally decommissioned in September 1944. She was sold for scrapping in December 1946, but sank while under tow from Hawaii to California in May 1947.

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Story and photo by Van Mitchell. Staff Writer

The Medicare enrollment period runs from Oct. 15 through Dec. 7, and with that comes to changes to some enrollment plans and options.
Ginny Curtis-Gillespie, Licensed Insurance Agent, and owner of Navigating Medicare, located at 2232 West Hefner Road, Suite A in Oklahoma City, said this year Medicare recipients will have broader plan options available to them.
“In the past, we have had two or three companies that have had really good plans, and this year all of the plans have beefed up and have really exciting benefits,” Curtis-Gillespie said. “It is almost difficult to pick a plan that is better than another one from this year.”
There are three options for coverage: Original Medicare (which is Part A and Part B) plus a prescription drug plan, Original Medicare plus a Supplement (Medigap plan) plus a prescription drug plan, or a Medicare Advantage plan which combines all three.
Medicare Part A and Part B is offered by the federal government. It provides basic inpatient and outpatient health coverage. Part A is for inpatient or hospitalization coverage and Part B is for outpatient or doctor visit coverage.
U.S. citizens or permanent residents living in the U.S. for at least 5 years who are age 65 or older qualify for Medicare Part A and Part B if they have paid taxes for 10 working years. Those under 65 might be eligible to enroll in Medicare Part A and Part B if they have a qualifying disability.
Curtis-Gillespie said Navigating Medicare has offices in Guthrie, Oklahoma City, Tulsa, Ardmore and Shawnee.
She said so much of insurance these days is made to seem complex, difficult, and tricky. She said her agency is built on our family values which are a commitment to Honesty, Integrity, Togetherness, and Support.
She said they work to help clients understand all of their plan options.
“Our experienced team of agents are licensed and appointed with several insurance providers offering a variety of policies,” Curtis-Gillespie said. “This means our agents are here to work for you. We work to ensure that the plan you end up with is the one that fits your needs and not try to make you fit into a plan. What we do is we look at the client’s drugs and doctors, and then we select the top three plans we think will work the best. The biggest takeaway we are trying to get people to understand is, no matter what their plan is, they should be comparing their current plan with plans that are available from those (insurance) carriers for next year.”
Curtis-Gillespie said Medicare enrollment is also a time of scam phone calls and Medicare enrollment commercials.
“Most of those plans they are marketing, very few people qualify for them,” she said. “When you see the advertisement on TV, it is for the low-income, low subsidized.”
Curtis-Gillespie said her team of insurance agents don’t call to solicit business.
“With what we do, no one should be calling them (resident) directly,” she said. “Their phones are blowing up, and people are calling them 24/7. If they didn’t ask them to call, then they shouldn’t answer the call.”
Curtis-Gillespie said residents should also not give out their personal information when contacted about Medicare enrollment.
“When someone calls a client, they should not ask for their Social Security number, Medicare number,” she said.
Curtis-Gillespie said another Medicare enrollment change this year is that insurance agents are required to tell customers their conversation is being recorded.
“These plans change every year,” she said. “Everyone should be reviewing their plans every year regardless whether it is great for them or not. “It is our belief that if they understand Medicare, they will make a better decision when they pick their plan. We sit down with them and explain all the parts of Medicare, and we explain their options.”
Curtis-Gillespie said integrity is a core foundation of her business.
“We are not afraid to say that we love referrals,” she said. “Having integrity means sometimes telling you that your current insurance is better than anything we can offer or that we are not able to help you. We believe this builds the kind of relationships that will lead to people telling others about us. We are there to give you the support you need through the various seasons of life. Whether you need to change your plan, reacquaint yourself with your current benefits, or do a plan comparison, we are there to give you the support that you need.”
For more information about Medicare enrollment plans call Navigating Medicare at
(405) 842-0494 or visit: www.navigatingmedicare.com