Story by Vickie Jenkins, Staff Writer

EXCELL’s mission is to provide the highest quality of genuine care for our clients and their families. Through personalized service and coordinated assistance, Excell Home Care, Hospice and Personal Care are committed to helping individuals maintain their comfort, independence and dignity.
Excell provides exceptional, comprehensive assistance to ensure the well-being of each patient we serve. As an established, reputable and highly-diversified service provider, Excell offers a wide array of skilled nursing and rehabilitation services, hospice care, personal care, Geriatric Care Management and the ADvantage Program.
Excell’s commitment to excellence, integrity, honesty, caring, compassion, attentiveness, creativity and innovation means that all of our customer’s needs, both expressed and unspoken, are met with the highest level of attention. –Excell Private Care Services-
Carol Mulligan, LPN is the backup case manager supervisor at Excell Private Care Services. “I started out as a nurse’s aide in a nursing home in 1990. I really enjoyed working with the elderly and I worked in several nursing facilities over the years. It was around 1995 that I found that it was hard for me to continue as a nurse due to being on my feet for eight hours a day. I still wanted to continue my career in nursing, yet I wanted to find something a little less strenuous. That is when I found out about Excell Private Care Services. I can still be a nurse and help the patients with the ADvantage program, finding them a place to live that suits them, along with a place that makes them feel comfortable and at home. There are some apartments and assisted living facilities in Oklahoma that are contracted with the state. That means that there are a certain number of rooms that might be available if they are an ADvantage member,” Carol commented.
“On an average, we have about eight case managers and each one of them usually carries forty to fifty members throughout Oklahoma. I worked with elderly people for numerous years while being a nurse. Working with the ADvantage program, I feel like I am on the other side of the spectrum now; helping the people get to a place that they enjoy as much as they can without putting them in nursing homes,” Carol said.
What qualities do you feel like make a good nurse? “I think one of the most important qualities to have is to be a good listener. It makes such a difference to both the nurse and the patient. Also, a nurse needs to be able to get along with others, no matter what the setting, whether it is in a hospital, home health or hospice. Teamwork always plays a big part in any job, no matter what the situation might be,” Carol replied.
Asking Carol how she can relate to patients in a positive way, she replied, “I realize how some people feel a little awkward about meeting a nurse or case worker for the first time and discussing their medical issues. When I meet a patient or a family member that may have someone that qualifies for one of our programs, I try to show kindness and compassion. They are more likely to relax and open up and know that I am there to help them. They just need someone to listen to them.”
Carol is married to her wonderful husband and they enjoy spending time with their three children, thirteen grandchildren and three great grandchildren. That makes for a fun time when they all get together! Adding to the fun are their four Boxers; Gus, Molly, Jojo and Bess. What motivates Carol? “My motivation comes from my family and spending time with them. They keep me going,” Carol smiled.
What advice would you give to someone going into the medical field? “I would tell them to start off as a nurse’s aide first. You need to go into nursing with a genuine love and compassion for it. If you don’t feel that from the beginning, nursing is not the right job for you. Move forward and don’t look back,” she said. “You will find out that it can be the most rewarding job that you have ever had. Working for Excell has shown me how much it means to help others, getting them to their comfort place that they can call HOME. I love being a nurse, helping others and making them happy,” Carol added.
Asking Carol how she would sum up her life in one word, she replied, “FULL.”

www.excellcares.com

Daily Living Centers of Oklahoma welcomes Bob Chamberlain to their board of directors. Chamberlain is a Certified Aging in Place Specialist.
“I can’t think of anything more important than helping care for and improve the quality of life of others,” said Chamberlain. “That’s why I’m honored to serve on the Daily Living Center’s board of directors.”
As President of Chamberlain & Sons LLC and owner/partner of Full Circle Home Technologies, Chamberlain brings with him an uncommon technology and construction background. He has held senior management positions in technology, building material distribution and new home construction. He is a current member of Central Oklahoma Home Builders Association and the National Association of Home Builders. The Daily Living Centers of Oklahoma is an adult day health non-profit organization offering affordable non-residential facilities that support the health, nutritional and social needs of disabled or elderly Oklahomans. For more information please visit, www.dailylivingcenters.org.

Andrew Saul, Commissioner of Social Security, and Gail S. Ennis, the Inspector General for the Social Security Administration, announce the launch of a dedicated online form at www.oig.ssa.gov to receive reports from the public of Social Security-related scams. These scams—in which fraudulent callers mislead victims into making cash or gift card payments to avoid arrest for purported Social Security number problems—skyrocketed over the past year to become the #1 type of fraud reported to the Federal Trade Commission and the Social Security Administration.
To combat these scams, Social Security and the OIG will use the new online form to capture data that will be analyzed for trends and commonalities. The OIG will use the data to identify investigative leads, which could help identify criminal entities or individuals participating in or facilitating the scams. Ultimately, these efforts are expected to disrupt the scammers, help reduce this type of fraud, and reduce the number of victims.
“We are taking action to raise awareness and prevent scammers from harming Americans,” Commissioner Saul said. “I am deeply troubled that our country has not been able to stop these crooks from deceiving some of the most vulnerable members of our society.”
Commissioner Saul and Inspector General Ennis encourage the public to use the new online form to report Social Security phone scams including robocalls and live callers, as well as email, text, and in-person scams. The form allows people to create a unique Personal Identification Number (PIN), so if OIG contacts a person about their report, they will know the call is legitimate.
“Awareness is our best hope to thwart the scammers,” said Inspector General Ennis. “Tell your friends and family about them and report them to us when you receive them, but most importantly, just hang up and ignore the calls.”
Social Security employees do occasionally contact people–generally those who have ongoing business with the agency–by telephone for business purposes. However, Social Security employees will never threaten a person, or promise a Social Security benefit approval, or increase, in exchange for information or money. In those cases, the call is fraudulent and people should just hang up.
Generally, the agency mainly calls people who have recently applied for a Social Security benefit, someone who is already receiving payments and requires an update to their record, or a person who has requested a phone call from the agency. If a person is not in one of these situations, they normally would not receive a call from the agency.
Social Security will not:
* Tell you that your Social Security number has been suspended.
* Contact you to demand an immediate payment.
* Ask you for credit or debit card numbers over the phone.
* Require a specific means of debt repayment, like a prepaid debit card, a retail gift card, or cash.
* Demand that you pay a Social Security debt without the ability to appeal the amount you owe.
* Promise a Social Security benefit approval, or increase, in exchange for information or money.
If there is a problem with a person’s Social Security number or record, in most cases Social Security will mail a letter. If a person needs to submit payments to Social Security, the agency will send a letter with instructions and payment options. People should never provide information or payment over the phone or Internet unless they are certain of who is receiving it.
The Social Security OIG will also continue to take reports of fraud, waste, and abuse in Social Security’s programs and operations. A separate online form for those reports remains available at their website.

www.harborchase.com

With cold and flu season in full swing, Oklahoma seniors are more at risk of getting sick this winter due to their lowered immune response. According to the Centers for Disease Control and Prevention (CDC), hand-washing can prevent one in three diarrhea-related illnesses and one in five infections, including the flu. This is why it is important for seniors, and those who care for them, to be proactive about washing their hands.
Dec. 1-7 is National Handwashing Awareness Week, and GlobalHealth, an Oklahoma-based health insurance provider, is sharing information to educate Oklahomans on the importance of hand hygiene.
“Because our immune systems weaken with age, it’s important for seniors to wash their hands regularly to guard against germs that contribute to colds and other diseases,” said Dr. Wesley Williams, medical director at GlobalHealth. “In addition to washing your hands, remember to not cough or sneeze into them and do not put your fingers in your eyes, nose or mouth. While practicing good hand hygiene can help stop the spread of germs and sickness this winter, it’s also important to get a flu shot each year.”
GlobalHealth is providing information to help raise awareness of the importance of washing your hands regularly.
When to wash your hands. Four out of five germs and 80% of infectious diseases cause illness and are usually spread by touching something, such as handling food, emptying trash, using the toilet or handling pets and their waste. You should always wash your hands before eating, treating wounds or caring for a sick person, and inserting or removing contact lenses.
How to wash properly. You should always wash your hands with soap and clean water for at least 20 seconds to ensure they are properly cleaned. If you need a timer, you can hum “Happy Birthday” twice. Remember to scrub all surfaces, including between your fingers, under your fingernails and on the backs of your wrists. Be sure to rinse your hands under clean, running water, which removes the dirt and microbes you loosened when scrubbing.
Handwashing for seniors. Diseases, such as the flu and the common cold, can also cause seniors to develop infections like pneumonia or complicate existing conditions like asthma and heart disease. With more than 200 different viruses able to cause the common cold, the CDC says that hand hygiene is one of the most effective ways to prevent the spread of germs that contribute to dangerous diseases for seniors.

www.tealridge.com